Job Description

Location: New York, NY

Duration: 13-Week Contract

Shift: Evening | 3:00 PM – 11:00 PM

Pay Rate: $24 – $28 per hour

The Virtual Care Coordinator plays a key role in supporting virtual patient care and remote monitoring initiatives. This position focuses on patient safety, clinical quality, and operational excellence through telehealth services. The role requires strong collaboration with clinical teams, leadership, digital technology partners, and telehealth vendors to ensure effective delivery of virtual care programs and positive patient outcomes.

Telehealth & Virtual Care Operations

• Support virtual patient observation and remote monitoring for safety and clinical needs

• Triage and assign patients for virtual monitoring and observation

• Monitor telehealth consult orders, scheduled consults, and follow-up virtual visits

• Ensure telehealth sessions begin on time and are completed without technical issues

• Provide continuous observation of assigned patients to detect changes in behavior or clinical status

• Perform early warning monitoring (e.g., vital signs, central line days, Foley catheter days)

• Document patient behavior, interventions, and escalations accurately

Quality, Safety & Program Development

• Conduct quality assurance activities and peer reviews of virtual care programs

• Track, analyze, and report telehealth performance metrics and utilization data

• Identify trends and assist with corrective action plans

• Participate in case reviews and monitor outcomes

• Collaborate with leadership on telehealth policies, workflows, and best practices

• Submit utilization and assignment reports at the end of each shift

Training & Collaboration

• Provide training to new staff on telehealth workflows, platforms, and documentation

• Serve as liaison between physicians, nursing staff, technology partners, and vendors

• Offer real-time “white glove” technical support to clinical teams

• Assist with interpretation services using approved methods, as needed

Communication & Patient Support

• Greet patients, families, and visitors and explain the virtual care role

• Promptly respond to calls from clinical teams

• Communicate concerns regarding patient safety or clinical changes immediately

• Maintain patient privacy in compliance with HIPAA and information security policies

Operational & Administrative

• Maintain accurate records of interventions and safety events

• Attend staff meetings, team briefings, and review work communications regularly

• Maintain attendance, punctuality, and a safe, clean work environment

• Strong interpersonal and communication skills

• Ability to navigate multiple technology platforms simultaneously

• Critical thinking, prioritization, and problem-solving abilities

• Flexibility and sound judgment in high-pressure situations

• Proficiency in written and spoken English

Minimum 3 years of direct patient care experience , including:

• Telehealth or remote patient monitoring experience

• Quality improvement, outcomes tracking, and data collection

• Development of telehealth policies, workflows, or protocols

• Use of electronic medical records (EMR/EHR)

• Identifying and escalating changes in patient clinical status or safety risks

• Collaboration with interdisciplinary healthcare teams

• Understanding regulatory, legislative, and organizational telehealth considerations

• Associate or Bachelor’s degree in a health-related field (preferred)

For more details contact at mdeshpande@navitashealth.com

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

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