Job Description
Quality Plumbing and Mechanical Now Hiring: Weekend Customer Experience Coordinator (CEC) — North Kansas City, MO
Pay: $20+/hr (based on experience)
Be the voice behind a 5-star service experience!
We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.
This role follows a consistent 4/10 schedule , working four 10-hour shifts from Friday through Monday . A key component of this position is providing overnight on-call phone coverage during the weekend (Saturday and Sunday) to ensure seamless operations. While this requires a high level of dedication over the weekend, it rewards you with a guaranteed three-day weekend every Tuesday, Wednesday, and Thursday—allowing you to enjoy your time off when the rest of the world is at work.
Key Responsibilities
- Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up .
- Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.
- Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.
- Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.
- Timesheet Management: Collect, review, and submit accurate technician timesheets.
- Invoicing:
- Prepare and send invoices through ServiceTitan (ST) and 3rd-party platforms .
- Ensure all job details and billing information are accurate and complete.
- Payment Collection: Collect payments over the phone and log transactions properly.
What You Bring
- Excellent verbal and written communication skills
- Strong attention to detail and multitasking ability
- Comfort with dispatching software like ServiceTitan, CRMs, and Microsoft Outlook.
- Experience in customer service, scheduling, or service industry support
- Positive attitude, team spirit, and a proactive work ethic
Location (Hybrid)
North Kansas City Office - Fri/Mon
Work From Home - Sat/Sun
Pay & Benefits
- $20+ per hour , depending on experience
- Supportive work environment and opportunity to grow
- Benefits
Ready to apply? Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!
Job Tags
Hourly pay, Work at office, Immediate start, Shift work, Night shift, Weekend work,