Job Description
A large global retailer is looking for a Technical Writer to help create and centralize the training program for a centralized dispatch center. They will be coordinating with director level management, senior managers, and on-field technicians themselves to gather the information. This opportunity is made for someone looking for a creative outlet and a chance to create a successful training program from scratch.
This Technical Writer will create and refine standard operating procedures ("SOPs"), knowledgebase ("KB") articles, and other required content as agreed in conjunction with Customer to improve Analyst efficiency interacting with field technicians and automated alarms and support the FM Operations Manager with overall program execution via technical documentation. Responsibilities include:
Building process guides and coordinating with Customer to document knowledge content
Document Creation of SOPs and KB (knowledgebase) articles
Translate technical or complex processes into user-friendly documentation
Ensure consistency in structure and language across documents
Work closely with subject matter experts (SMEs), engineers, product managers, and support teams to gather- information
Maintain and update existing documentation to reflect process or system changes
Organize content logically for easy navigation and retrieval
Use content management systems (CMS) hosted and managed by Customer, within Customer technical environments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Related degree and 3-5 years or 6+ years' experience in Technical Writing
Learning Management System (LMS) experience
Has developed and executed training for more than 500 people
e-Learning program experience - ISO 4001 Certification
LEED Certification
HVAC or OHSA compliance knowledge
...We are looking for an ambitious, results-driven Real Estate Sales Agent to join our high-performing team. This is an on-site opportunity in one of the most dynamic markets in the world, where the next major commercial deal is just a handshake away. While your primary...
...Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared... ...: Travel: 75%, including overnight, within Boston (MA), Hartford (CT), New York... ...in which you can work remotely from your home. Additional information about this remote...
...BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative...
...Job Summary: Under general supervision, assembles or installs routine types of mechanical components such as machine fabricated parts, assembly of hardware and supplies, and electronic assemblies. Sets up and operates various machinery, heat bending table, drill press...
Class A 1,572 A WEEK Local CDL A Dump Truck Drivers - NO TOUCH, NO ENDORSEMENTS JobJoin a company whose pride is built by providing great... ...OvertimeNo-TouchWeekly Direct DepositHow to apply for this Driving JobFill out a Gary's Job Board application. That same...