Technical Support Specialist Job at ITdependable, LLC, Carrollton, GA

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  • ITdependable, LLC
  • Carrollton, GA

Job Description

Small IT shop searching for a high-performing individual to join our team. Responsibilities are wide-ranging. This candidate will continue to learn, practice time management, and assist in every task necessary to maintain computer systems and networks. While this is an entry-level position, growth in our organization is dependent on the individual and their efforts to help grow our business in new directions. Responsibilities:

  • Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc.
  • Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
  • Improve your personal skill sets through employee development programs
  • Be responsible for your own time management and reporting
  • Assist technicians with a wide variety of projects: running cable, building computers, programming, and working with online accounts
  • Work with clients in a ‘help desk’ type environment
Qualifications:
  • Experience with Windows, Mac, and Linux computer operating systems
  • Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required
  • Top-notch customer service skills and driven to make our business succeed
  • Able to create databases and utilize Excel spreadsheets at an advanced level
  • Strong work ethic and sound character
  • Attention to detail and consistency
  • Customer service-oriented
  • Self-starter and self-motivated
  • Technology savvy; basic computer skills and knowledge of Microsoft 365 Apps
  • Knowledge and experience with Microsoft Access is a plus
  • High School Diploma
  • Trade School Degree preferred, but not required to apply
  • This is an entry-level position with a wide range of growth opportunities based on the desire of the applicant
About Company: ITdependable, LLC has been in business since 2020. We are a small, but growing consulting firm. Our team members have over 40 years of combined experience in the IT field. We are customer service oriented and currently have a wide scope of services. We believe in a down to earth approach to IT support that combines expertise, customer care, and personalized support for our clients. We are transitioning to grow other parts of our business.

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