Job Description

Position Summary

Shop Managers are selected and promoted by the District Manager with approval from the Regional Director. The Shop Manager holds full responsibility for ensuring the store operates in compliance with company standards and policies. This role requires strong leadership, business acumen, and a commitment to delivering an exceptional customer experience.Shop Managers complete extensive training, including off-site programs. As entrepreneurial leaders, Shop Managers are encouraged to be forward-thinking, self-motivated, and proactive in driving store performance and team success. The position involves managing all administrative duties and operational responsibilities as detailed in the Store Manager Training Manual on Rally Point.

Essential Duties and Responsibilities

• Oversee all aspects of daily store operations to ensure compliance with Quick Lube of Carolina LLC / Take 5 Oil Change standards
• Lead, motivate, and develop the team to deliver outstanding customer service and maintain operational excellence
• Complete all required training programs and implement best practices learned through Take 5 corporate training
• Manage administrative duties including scheduling, payroll, inventory management, and financial reporting
• Monitor store performance metrics and develop strategies to meet or exceed goals
• Ensure the store is clean, safe, and well-maintained at all times
• Foster a positive work environment that encourages teamwork, integrity, and continuous improvement
• Handle customer issues and resolve conflicts professionally
• Support and uphold company policies, procedures, and safety standards

Knowledge, Skills, and Abilities

• Proven leadership skills with the ability to manage and motivate a diverse team
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Business-minded with the ability to analyze data and make informed decisions
• Commitment to ongoing learning and professional development
• Ability to complete extensive training programs
• Reliable transportation
• Ability to stand, walk, bend, stoop, and perform physical tasks as needed throughout the shift
• Capability to lift up to 50 pounds occasionally
• Comfortable working in various indoor and outdoor environments
• Good manual dexterity and ability to perform hands-on tasks as necessary

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