The ideal candidate must have a strong understanding of Salesforce platforms, Salesforce CPQ, business processes, and a proven track record of translating business needs into effective technical solutions. Responsibilities: Handle SFDC administrative functions including (but not limited to) user account maintenance, reports and dashboards, workflows, process builder, flows and other routine tasks Work closely with Salesforce Development team and various technical teams to ensure seamless integration between Salesforce and other business-critical systems Partner primarily with internal key stakeholders to support and design new enhancements and business processes that will improve operational efficiency across the organization Ongoing review of current processes and identify gaps to improve overall user experience Empathetic and understanding of the end-user perspective and are user-first in your approach to designing solutions Proactively support requests submitted to the team’s Incident Management System in JIRA Work with end users to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary Assist in managing third-party configurations and installed packages Qualifications: Minimum of 2 years of Salesforce Administration experience Salesforce Administrator Certified (ADMIN-201) Strong understanding of Salesforce.com CPQ best practices and functionality Proven ability to work and interact in a fast-paced environment and comfortable with multi-tasking Strong analytical skills with keen attention to detail Ability to manage projects and to remain detail-oriented Proficiency in Excel Excellent written and verbal communication skills Experience: BA/BS degree in a technical or business-oriented field Experience with JIRA and applying the Agile methodology a plus Experience in Ad-Tech industry a plus
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