We are seeking a dedicated Practice Manager to lead our outpatient pulmonary and sleep practice in Prescott, Arizona. Our practice, with two providers and four full-time employees, is committed to patient-centered care. This role is pivotal in ensuring seamless operations, exceptional patient experiences, and the success of our virtual care programs, including pulmonary rehabilitation.
Responsibilities
Provider Satisfaction: Foster a supportive environment for two providers through regular communication and addressing their needs.
HR Oversight: Manage overtime, recruitment, discipline, and ensure a positive workplace culture.
Training and SOPs: Develop and implement training programs and standard operating procedures to enhance staff performance.
Billing Support: Respond to billing team requests to maintain accurate financial operations.
Staff Versatility: Ensure the ability to fill in as front and/or clinical staff as needed.
Patient Satisfaction: Prioritize patient care by maintaining 0-inbox status to prevent delays, backstop all phone calls, and ensure no hindrances to virtual care participation.
Scheduling: Accountable for schedule fullness to guarantee access to pulmonary care, a critical need in the Prescott area.
Ordering: Oversee ordering processes to never run out of supplies.
Marketing/Liaison Work: Engage in marketing and liaison activities to promote the practice.
Key Performance Metrics
Recruiting, training, and retaining staff.
Maintaining effective staffing ratios with low turnover, proper training, and high staff satisfaction.
Ensuring full schedules for providers, meeting PFT and HSS targets.
Zero inbox daily, managing phones, faxes, clinical inbox, and Jellybeans.
No backlogs or hindrances in patient participation in virtual care programs.