Job Description

Are you positive, and passionate about helping others? Are you retired, semi-retired or have a very flexible schedule to utilize your residential construction knowledge? If you thrive on engaging with people and making a visible impact, we invite you to consider joining our team as a part-time New Home Walkthrough Agent.

About the Role:

This work-as-needed position is designed for residential construction professionals who take pride in providing stellar customer service and building enduring relationships. As a crucial member of our organization, your primary focus will be delivering exceptional service to new home buyers and ensuring a high level of customer retention. You’ll be the welcoming face and voice of our company, assisting clients as they embark on one of life’s most exciting journeys—moving into a new home.

Key Responsibilities:

• Deliver prompt, professional, and friendly customer service to new home buyers and builders.
• Conduct new home orientations and walk-throughs, ensuring every detail is addressed and documented.
• Meet with clients on-site, clearly communicating procedures, answering questions, and documenting potential construction issues to ensure a smooth transition into their new home.
• Maintain regular communication with the Director of Field Operations and Strategic Accounts, reporting on progress and performance.

Travel & Work Setting:

This is a remote position. However, to do this job, you must reside in or near Wilmington, NC. Availability and flexibility are key! You’ll regularly travel within Wilmington, NC and the surrounding area.

Our Ideal Candidate:

We’re looking for motivated individuals with carpentry, installation, home inspection or renovation, fire fighter or similar experience who will bring energy, enthusiasm, and a commitment to excellence to the table. Our team members are known for their positive attitudes, strong organizational skills, and the ability to build relationships with ease.

Key Qualifications:

• High school diploma or GED required.
• A background in residential construction is preferred, as is demonstrated experience with walk-throughs and construction documentation.
• Exceptional verbal & written communication skills. You should be comfortable speaking with new home buyers and builders alike.
• High-level proficiency with iPad, Microsoft Office Suite, PDF Expert, and Adobe PDF.
• Great interpersonal skills and a knack for relationship-building with both clients and team members.
• Ability to sit, stand, and walk for extended periods as part of daily fieldwork.
• Valid driver's license and a clean driving record are required.

Personal Attributes:

• Professionalism in all interactions, representing the company with pride and integrity.
• Friendly and approachable demeanor, our clients should feel comfortable and valued from the moment they meet you.
• Proactive and resourceful approach to problem-solving and client service.
• Reliable and committed to doing a great job!

What We Offer:

Join us and discover a supportive environment with real opportunities for personal and professional growth. Here’s what you can expect as part of our team:

• Part-Time, flexible schedule. No set hours, no weekends or late nights. Working Monday-Friday.
• Industry Insights: Gain valuable experience in the residential construction sector, learn from industry veterans and expand your skill set.
• Paid Training: Our comprehensive paid training program ensures you have the knowledge and confidence to excel in your role.
• Competitive Compensation: $25/hour.

How You’ll Succeed:

Success in this role means delivering an unparalleled customer service experience, exceeding expectations at every turn. You’ll help guide new home buyers through the transition to their new homes, ensuring their journey is memorable for all the right reasons.

Ready to Apply?

If you’re excited by the prospect of helping others, learning about residential construction, and joining a team that values your energy, organization, and drive—apply today! Please submit your resume.

Note: Only candidates selected for an interview will be contacted. We appreciate your interest in joining our team and look forward to hearing from you!

Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.

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