Guest Service Agent Job at Sales Match, Reno, NV

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  • Sales Match
  • Reno, NV

Job Description

Job Title: Remote Guest Service Agent
Hourly Pay: $15 - $21/hour

Summary:

We are looking for a friendly and enthusiastic Guest Service Agent to join our team! In this role, you will provide exceptional customer service by assisting with check-ins, check-outs, and addressing inquiries or concerns. If you are passionate about hospitality and enjoy creating positive guest experiences, we want you on our team.

Job Responsibilities:

  • Welcome guests warmly upon arrival

  • Check guests in and out, ensuring accurate information

  • Address guest inquiries about services, amenities, and local attractions

  • Resolve guest complaints or concerns efficiently, ensuring satisfaction

  • Assist with reservations, updates, and cancellations

  • Maintain a clean, organized front desk area

  • Coordinate with housekeeping, maintenance, and other departments

  • Answer phone calls and respond to emails promptly

  • Process payments and provide accurate billing statements

  • Handle guest requests like wake-up calls, transportation, or special accommodations

Qualifications:

  • High school diploma or equivalent required

  • Previous customer service experience, ideally in hospitality

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities with a customer-first mindset

  • Ability to multitask in a fast-paced environment

  • Basic computer skills and hotel management software experience preferred
  • Ability to maintain professionalism and a positive attitude

Perks & Benefits:

  • Competitive pay: $15 - $21/hour

  • Health, dental, and vision insurance plans

  • Paid time off and sick leave

  • Employee discounts on accommodations and services

  • Training and development opportunities

  • Friendly, supportive team environment

Job Tags

Remote job, Hourly pay, Local area,

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